Data, transcripts & privacy requests
Find the right team for a transcript, correction or deletion request.
Start with the relevant support team
For a server-specific ticket, contact that server’s staff privately. For PrynBot account or service-level concerns, use the official support server and ask staff for a private route. Do not post private ticket content or identifying documents in public channels.
Requesting a transcript
ModMail includes member transcript controls; authorised staff can export a case using /transcript. A staff export can include internal notes, so staff should verify the correct audience before sharing any export.
Information that helps identify a record
Provide the relevant server, ticket reference and the Discord account involved. Staff may need to verify ownership or authority before acting. Never send a password, bot token, API key or payment-card number.
What deletion can mean
Clearing AI session memory, deleting a support case, removing a dashboard account and deleting a payment record are distinct operations. Separate records or backups may have different legal and operational requirements. The operator must confirm retention schedules and the request process in the final policies.
Draft policy status
The public policy pages are review drafts. Operator identity, a privacy contact, jurisdiction, complete retention schedules and the applicable request procedure are still pending. See the Legal centre for the draft documents and open items.